Upon check-in, Dingle was told that the hotel had no clean rooms and that he would have to leave, despite having reserved three nights since booking in June. Additionally, Dingle’s sister, who chose to remain anonymous, told the point of sale that a white couple was immediately offered a room – and didn’t even have a reservation.
As background information, Dingle told the outlet that he had originally reserved a room for three nights at the hotel through Priceline. Hotel reservations should begin on July 28th. He was visiting Auburn for a family reunion. The desk clerk not only told him to go, but also told Dingle that Expedia was China.
The citizen reports that he reached out to an employee of the hotel to find out who was sitting at the desk at the time. The clerk informed the point of sale that Dev Patel, the hotel’s general manager, was working at the front desk on July 28, the first day of Dingle’s reservation. The point of sale contacted Patel for a phone call on Aug. 4 saying he “didn’t want to talk about it” when asked if he was denying anyone a room that day.
Dingle’s sister told the point of sale that she had been in the United States for more than three decades and had never been treated like this. “It is so obvious that he discriminated against us,” she added.
In the end, Dingle had to stay with his sister because other hotels were already booked. He told the point of sale that he had contacted Priceline for a refund. Mariah Brooks, Dingle’s niece, shared a video on Facebook about the incident and described the situation as “ridiculous” and “disgusting”. In the video, Brooks says that her uncle’s wife (who was not present at the hotel) called the hotel and asked for a reservation at the hotel and was told by the same employee that she could.
Brooks told the outlet that her family is considering their options to possibly take action against the hotel.